Shine's vision is safer homes in New Zealand every day.


Shine provides services for people who experience domestic violence, and their children.

Shine also provides family violence training and education including Shine in School, a violence prevention programme for secondary schools that educates young people to help them become champions of change.

Who can get help from Shine’s Helpline?

If you are feeling trapped, if you're being controlled, threatened, intimidated or physically or emotionally abused by a partner, ex-partner, family member, or someone close to you, you can access support, information, and advocacy through the Shine Helpline(external link)

If you are worried about a friend, family or whānau member, neigbour, colleague or child who might be experiencing domestic violence, you can talk to their Helpline about how you can best support that person.

Shine are here to support you no matter your age, ethnicity, culture, religion, gender identity, sexual orientation or personal situation.

Anyone who has abused a partner or family / whānau member and wants to change can also ring Shine's Helpline to get support, information and referrals.

Why would I call Shine’s Helpline?

You can speak confidentially to Shine's friendly and knowledgeable Helpline staff who can:

  • Just listen if that’s what you need, providing emotional support without judgment.

  • Help you understand if what you are experiencing is domestic violence and how much danger you may be in.

  • Give you advice on what to do if you are worried about someone else.

  • Help you understand and sort through your options, and come up with the best plan for you to work towards safety and wellbeing for you, and your children. 

  • Talk about your children, how they've been impacted, and how you can best help them to be safe and cope.

  • Give you information about other people and services who may be able to help you, such as Court Victim Advisors, women's refuges, safety programmes, and other local specialist services. 

  • Give you information about legal orders such as Protection orders and Police Safety Orders. 

  • Help you overcome problems with people and organisations who should be helping you, such as Police, Work & Income, etc.


If you need support for yourself, or help for someone else, you can reach out to Shine on their free national Helpline, call 0508 744 633. You can call as many times as you need, for as long as you need to.

If you are Deaf, hard of hearing, or speech impaired, you can ring Shine's Helpline using the NZ Relay service(external link).

Shine's Helpline has access to an interpreting service, so if you speak only limited Engliish, please let the Helpline worker know what language you speak and Shine will see if they can get an interpreter for you.

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