0800 What's Up

0800 What's Up is a free New Zealand counselling helpline and online chat service for young people across Aotearoa.


0800 What’s Up is run by Barnardos New Zealand. It is a free, nationally-available counselling helpline and webchat service for children and teenagers.

The counsellors at 0800 What’s Up are trained professionals who can help you find solutions to any problems you may be facing. You can also request to talk to the same counsellor every time you get in touch.

In 2020 the top 5 reasons young people called 0800 What's Up were:

  1. Mental Health – callers talked about their concerns for their own or someone else’s mental health. Topics included anxiety, feeling down or depressed, self-harm, being clinically diagnosed with a mental illness or disorder and medication.
  2. Family relationships – callers talked about issues with their caregivers and siblings, extended family and whānau
  3. Relationships - they took calls about problems with friends, peer pressure, making friends, friendship breakdowns and concerns for a friend’s wellbeing. 
  4. Dating – many callers talked about problems with boyfriends or girlfriends and sexual issues.
  5. Bullying – callers told them about their experiences of deliberate emotional and physical harassment at school or at home and online bullying. 

0800 What's Up is a safe place for you to talk about anything at all, 365 days a year. No problem is too big or too small.


If you need to talk to someone the What's Up helpline is open Mon - Fri, 12pm to 11pm and Sat - Sun, 3pm to 11pm. Just call 0800 WHATSUP (942 8787).

If you don't want to talk to someone over the phone you can use the online chat(external link) on their website, it is open Mon - Fri, 1pm to 10pm and Sat - Sun, 3pm to 10pm.

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